Refund & Cancellation Policy

Refund & Cancellation Policy

Effective 3 September 2026

This policy forms part of the Terms of Service and applies to all bookings made through PujaSathi, operated by Tracetex 360 Innovations Private Limited.

The principle

If your branding was not displayed as agreed, you get your money back. Not "we will try to recover it from the committee" — PujaSathi refunds you, and pursues the committee separately. That is our problem, not yours.

1. If the advertiser cancels

| When you cancel | You receive | |---|---| | More than 30 days before the festival starts | Full refund, less payment gateway charges | | 15–30 days before | 50% refund | | Less than 15 days before | No refund |

The final window exists because the committee has usually already committed the space, sent artwork to print, and turned away other sponsors. Printing costs are real and are incurred well before the festival.

2. If the branding is not displayed

| Situation | You receive | |---|---| | Branding never displayed | Full refund | | Displayed in the wrong position, or materially smaller than sold | Partial refund, decided on the evidence | | Displayed for fewer days than agreed | Pro-rata refund | | Proof of installation not provided, or fails verification | Full refund |

3. If the festival is cancelled or curtailed

| Cause | Outcome | |---|---| | Committee cancels the festival | Full refund, or transfer to another festival if you prefer | | Permission refused by authorities | Full refund | | Weather, natural event, civic order, or other force majeure | Full refund, less any non-recoverable costs already incurred and evidenced | | Festival shortened | Pro-rata refund for the days lost |

4. Sold out during payment

If two advertisers pay for the last remaining slot at almost the same moment, the first completed payment secures it. The second is refunded in full automatically, immediately, without you needing to ask.

5. How to request a refund

1. Open the booking and select Report an Issue, or email contact@pujasathi.com with your booking reference.
2. Raise it within 7 days of receiving proof of installation. After 7 days without response, the installation is treated as accepted.
3. We ask the committee to respond, normally within 5 days.
4. We decide within 5 working days of receiving that response and tell both sides in writing, with reasons.

While a dispute is open, any money owed to the committee is held. Nothing moves until it is settled.

6. How long refunds take

Approved refunds are issued to the original payment method within 7–10 working days. Your bank or card issuer may take a further few days to show it. We cannot refund to a different account or method.

Payment gateway charges are non-recoverable and are deducted where this policy says so.

7. When a committee must return an advance

A committee that has received a 50% advance must return it in full within 15 days of written demand if:

• the branding was not displayed as agreed;
• proof of installation was not provided, or failed verification and was not corrected;
• the festival did not take place;
• the listing materially misrepresented the venue, footfall or position; or
• the advertiser's payment was reversed by their bank through no fault of ours.

Where the cause was genuinely outside the committee's control and reported promptly, we will arrange instalments rather than demand a lump sum.

8. What is not refundable

• Artwork supplied late by the advertiser, causing the branding to miss the festival.
• Artwork rejected on reasonable cultural or legal grounds where no replacement was supplied in time.
• Dissatisfaction with commercial outcomes — footfall, enquiries, sales or brand response. We guarantee that the branding is displayed as agreed. We cannot guarantee what it achieves.
• Payment gateway charges, where this policy states they are deducted.

9. Contact

contact@pujasathi.com · +91 93820 85396

Unresolved? Our Grievance Officer is Debtanu Dey, grievance@pujasathi.com. Complaints are acknowledged within 48 hours and resolved within 30 days.

PujaSathi is a product of Tracetex 360 Innovations Private Limited. The English version of this policy is the operative version.