Refund and Cancellation Policy

Last Updated: 10/07/2025
Website: www.pujasathi.com
Email: service@pujasathi.com
Phone/WhatsApp: +91 62958 79046

1. General Policy

By completing a booking or purchase on Pujasathi.com, you agree that you are entering into a legally binding and enforceable agreement with us for the selected spiritual or religious service and/or product.

Once a Transaction is completed, cancellations are not guaranteed unless specifically mentioned or permitted under certain conditions outlined below.

2. Cancellation Policy

Cancellation of a service is permitted only before the processing or preparation has begun (e.g., before a pandit is assigned or a puja kit is dispatched).
Requests for cancellation must be made immediately by contacting us through email or WhatsApp.
We reserve the right to accept or decline cancellation requests based on the stage of service preparation.
Cancellations requested after dispatch or service initiation may not be accepted.

3. Refund Policy

Refunds are subject to the following conditions:

Eligible Scenarios for Refund:

You did not receive the service/product as described on our Platform.
You received an incorrect or defective puja kit or service.
The service was canceled by Pujasathi due to unavailability, natural causes, or logistical issues.

Ineligible Scenarios for Refund:

Change of mind after booking.
Absence or unavailability at the time of service delivery.
User provided incorrect information or delivery address.

How to Request a Refund:

Submit your refund request within 3 days of the Transaction date.
Email us at:
📧 service@pujasathi.com
or
📧 seller+f2838b056c55457bb9a17e76e82fa88f@instamojo.com
Mention the Order ID, clear reason for the refund, and attach relevant proof (e.g., photos, chat/email history).
Alternatively, raise a support ticket via the Platform.

Processing Time:

All valid refund requests will be reviewed within 5–7 working days.
Once approved, refunds will be processed to the original mode of payment within 7–10 working days.
Refund status will be shared with you via email or WhatsApp.

4. Replacement Policy (If Applicable)

If you receive a wrong, damaged, or incomplete puja kit:

You may request a free replacement within 3 days of delivery.
We may ask for photographic proof or return of the wrong product.

5. Contact & Support

For any cancellation or refund-related issue, please contact:

📧 Email: service@pujasathi.com
📞 Phone/WhatsApp: +91 62958 79046

Our support team is available from Monday to Saturday, 10 AM to 6 PM to assist you.

Note

Pujasathi.com reserves the right to:

Update this policy at any time without prior notice.
Ask for additional details before approving any cancellation or refund.
Decline refund requests that do not meet the above criteria.